Job description
SPC Ops unit s key responsibility is to manage and operate various cloud products running on HANA Database for our global ondemand customers.
SPC System Operations India is a key location responsible for Operating the Service Provider Cockpit.
Team needs to ensure the various Productive landscapes are running we'll according to agreed SLAs.
Role Requirements:
Brings technical or application expert knowledge into the operation
Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
Support root cause analysis of complex situations like performance tuning
Drive Operational efficiency and productization
Own operational tasks, customer escalations, process improvements.
Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery.
Participate and contribute towards organization s goals and objectives, collaborating with multiple teams and solutions.
Maintaining all the instances in SAP SaaS Cloud landscape.
Own and handle Operation tasks like Monitoring/Alert handling, Incident Management, Change Management, System Installation, Provisioning, Life Cycle Management activities like Hotfixes/Patches and Upgrades.
Support Business Continuity
Work Experience:
Extensive experience in operating/administering SAP Basis/ NetWeaver experience
Experience and exposure to Cloud Operations, Networking and Server Management is advantage.
Good understanding of Virtualization, Storage and Network.
Experience or exposure to SAP HANA or other Database technologies is an advantage.
Understanding of SaaS and Cloud offerings or products, and related processes is an advantage.
Knowledge of IaaS Infrastructures and experience of setting up, working in, and managing virtualized landscapes
Expertise in SAP s Lifecycle Management tools as we'll as SAP s operations and support processes is a plus
Education and Qualifications
Bachelor or higher university Degree in Computer Science, Physics, mathematics or Engineering preferred
5+ years of Experience.
Expert knowledge of SAP Basis/NetWeaver, Linux, etc
Data Center, Networking and Hyperscaler experience will be added advantage
Understanding of tools like Wily, LaMa
Experience with container based virtualization technologies
Exposure to ITIL/ITSM processes are beneficial
Role: Associate / Consultant
Industry Type: Software Product
Department: Consulting
Employment Type: Full Time, Permanent
Role Category: Management Consulting
Education
UG: Any Graduate
PG: Any Postgraduate
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