The Optimization Advisor role is focused on enhancing customer experience by driving
process simplification, data integrity, and operational improvements for sales businesses. It
supports growth by helping define processes, systems and tools to operationalize new
programs and offers. Responsibilities include assessing processes, implementing
improvements, driving technology efficiencies, and developing best practices. The role
involves strategic partnerships, influencing leadership, and acting as a liaison for process
and system changes related to customer data. It requires strong attention to detail, business
insight, and continuous improvement identification.
Support US CST hours (5:30 pm to 2:30 am IST).
- Experience in the areas of relationship management, process improvement and strategic project enablement.
- Strong SAP experience master data, customer and contract.
- Experience with performance management and visualization tools (ie PowerBI).
- Adept in the use of the Agile methodology to manage a large volume of deliverables
and drive project delivery.
- Experience with knowledge management tools and documentation.
- Meaningful customer engagement, order to cash knowledge and business
operational experience in B2B and B2C.
- Experience with leading large programs and initiatives to successful outcomes.
- Strong application, knowledge and experience in Digital and system advancements
and transformation programs.
- Proven track record of success in improving customer experience, operations and
business performance.
Interested can contact 9082169379 OR email resume to deepa@mmcindia.biz
No comments:
Post a Comment